Customer Help

You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit/Debit Card and they will be charged at USD rate. To purchase an item on Dutabi Store, follow these steps:

1. Select the item(s) that you wish to purchase on our website
2. Complete all required options (color, size, personalized text…)
3. Click on the button “ADD TO CART”
4. Review your shopping cart and click the button “PROCEED TO CHECKOUT”
5. Fill in your personal data (contact information, shipping address), apply a discount code (if you have), choose shipping method and enter your payment method to complete purchasing.

If the entire procedure is performed correctly, you’ll get a confirmation email with order number and a detailed description.

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.

Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.

We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

Our items do not currently provide an exchange option. Please get in touch with our customer service within 14 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.
You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if anyone of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.

To protect your security and privacy, your bank can’t provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

At the moment, we only accept Credit/Debit cards and PayPal payments.

When you shop at Dutabi Store, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.

Dutabi Store has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information, it will be processed via Paypal.

As soon as your order has been successfully placed.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.